Northweft Knitting Mills LLC (“Northweft Knitting Mills”, “we”, “us”) operates the online store at northweftknittingmills.shop. This policy explains what personal information we collect when you browse our catalog, order handcrafted knitwear and outerwear or contact support, why we collect it, who we share it with, and the choices you have.
This policy applies to the northweftknittingmills.shop website, our customer support channels and our order-related email. It does not cover third-party websites we link to, or the independent privacy practices of the payment, shipping and analytics providers named below, each of which publishes its own policy.
Northweft Knitting Mills LLC is the business responsible for the personal information described here (the “controller” under EU/UK terminology, and the “business” under California law). Our mill workshop address is listed in section 14.
We take card payments through Stripe, Inc. When you check out, you enter your card details on a form hosted and encrypted by Stripe. Payment card numbers, expiration dates and CVVs never pass through or touch Northweft Knitting Mills servers.
Stripe collects and processes your payment details in accordance with its own privacy policy at stripe.com/privacy. Stripe is certified as a PCI Service Provider Level 1, the most stringent security level in the payments industry. We retain only a tokenized order reference, the last four digits of the card and the card brand for order lookup and accounting.
| Purpose | Data used | Legal basis (where applicable) |
|---|---|---|
| Fulfil and ship your orders | Name, address, email, phone, order contents | Performance of a contract |
| Process payments and prevent fraud | Payment token, order value, IP address, device data | Performance of a contract & legitimate interests |
| Provide customer support and sizing help | Order history, correspondence, contact details | Performance of a contract & legitimate interests |
| Send seasonal release announcements | Email address, subscriber preferences | Consent (withdrawable at any time) |
| Maintain store security and fix errors | IP address, request logs, error reports | Legitimate interests (securing our systems) |
| Satisfy US tax and commercial accounting rules | Order receipts, transaction values, state tax records | Legal obligation |
We use a minimal set of cookies and local browser storage strictly to run the store:
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session state as you move through catalog pages.We do not use third-party tracking pixels or sell behavioural advertising profiles.
We share personal information only with vendors who help us operate our Portland studio and online store:
We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined by the California Consumer Privacy Act.
| Category | Retention |
|---|---|
| Order and transaction records | 7 years, to satisfy US tax and accounting requirements |
| Support and warranty correspondence | 3 years from the last message in the thread |
| Marketing subscriber records | Until you unsubscribe, then a suppression record |
| Server and security logs | 90 days |
| Cart data in your browser | Until you complete checkout or clear your browser storage |
Depending on where you live, you have the right to:
To exercise a right, email info@northweftknittingmills.shop or write to our Portland mill office in section 14.
In the 12 months before the date of this policy, we collected standard identifiers, customer billing/shipping details, and commercial order histories strictly for order fulfillment and fraud prevention. We did not sell or share personal information for behavioural advertising.
Our store is intended for adults. We do not knowingly collect personal information from individuals under 16.
Our mill and servers operate in the United States. If you visit from abroad, your information is processed in the US under appropriate international transfer safeguards.
We update this policy as our practices or legal obligations evolve. The “last updated” date at the top always reflects the current active version.
Northweft Knitting Mills LLC
Attn: Privacy & Legal
380 Cooley Springs Rd
Chesnee, SC 29323, Spartanburg County, United States
Email: info@northweftknittingmills.shop
Support: info@northweftknittingmills.shop
Phone: +1 (864) 641-5891